Now Boarding suspends operations for the foreseeable future starting July 15, 2020

Now Boarding building front

June 29, 2020

All of us at Now Boarding have loved getting to know you and your furry family members and we’re honored that you’ve entrusted us to care for your pets.

Unfortunately, the impact of COVID-19 has created overwhelming challenges for Now Boarding, and today we must share the news that we will suspend operations for the foreseeable future on Wednesday, July 15.
Now Boarding has built an exceptional reputation and devoted clientele since it opened in 2008. Unfortunately, with most travel halted due to COVID-19 and many clients working from home, we are operating at a fraction of our pre-COVID levels and far below our total capacity. Although daycare and grooming recently resumed, those services do not generate enough revenue to make the business sustainable. Even our most optimistic projections suggest that Now Boarding will suffer significant losses if it continues to operate in the current economic climate. As a result, the Now Boarding board of directors has made the difficult decision to suspend operations for the foreseeable future.

All boarding, daycare, and grooming services will end on July 15. We are notifying all Now Boarding clients of this decision by email today, and staff will begin reaching out by phone tomorrow to cancel reservations for services planned after July 15. 

Unfortunately, 31 positions at Now Boarding will be eliminated as a result of this decision. Now Boarding is a for-profit subsidiary of Animal Humane Society, and AHS is exploring options to provide new opportunities for Now Boarding staff who are being laid off.

COVID-19 has also prompted changes at AHS, including the announcement today that its current St. Paul shelter will not reopen. You can learn more about that decision here.

The long-term future of Now Boarding remains uncertain. We operate under a lease agreement with the Metropolitan Airports Commission (MAC), and the Now Boarding board and senior leaders are currently working with MAC to determine if there are any workable options for resuming operations when the current crisis ends. We will provide an update when those negotiations conclude.

As you can imagine, this is a hard day for all of us at Now Boarding. The decisions we are announcing today are driven solely by the economic and public health impact of COVID-19.

We are profoundly grateful to the staff, clients, and community members who have shared their love of animals with us over the years. I hope you’ll continue to celebrate animals and remember Now Boarding fondly.
With gratitude,
Your friends at Now Boarding

FAQs about the future of Now Boarding

All boarding, daycare, and grooming services will end on July 15, 2020.

Read the FAQ